Billing Administrator & Collections

Role Overview

Dive into the heart of customer interaction and data management in this exciting role! You'll be the frontline hero, expertly navigating customer calls with a mix of professionalism and charm. Your mission? To guide customers towards timely bill payments and tactfully manage overdue accounts, all while maintaining our ethos of exceptional service.

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Your Challenge:

Be a Customer Champion:

Engage with customers, delivering top-notch service and insightful payment solutions.

Collaborate with our Sales and Customer Care teams to tackle complex issues.

Take on the upsell challenge, connecting customers with additional products they'll love.

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Master of Collections:

• Become a collections wizard, balancing empathy and efficiency in recovering overdue accounts.
• Use your detective skills to document actions and recommend accounts for different handling methods.
• Continuously innovate, suggesting clever strategies to boost our collections game.

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Data Entry Pro:

• Showcase your meticulous side with flawless data entry, keeping our systems accurate and up-to-date.
• Dive into databases, ensuring all information is at your fingertips when needed.

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Skills and Attributes:

• Thrive in a world of negotiation, problem-solving, and customer service.
• Be the organized, detail-oriented, and tech-savvy hero we need.
• Bring your A-game in communication, resilience, and self-motivation.

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Qualifications:

• Ready to hit the ground running with 1+ years in customer-facing and data entry roles.
• Flexible, ready to embrace different shifts and challenges head-on.
• Embark on this exhilarating journey with us and turn every customer interaction into a success story!

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Job Type: Full-time

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Salary: $17.00-$19.00 per hour

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Benefits:

· Company events

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Schedule:

· Monday to Friday

· Weekends as needed

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Education:

· Secondary School (preferred)

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Experience:

· Data entry: 1 year (required)

· Customer service: 1 year (required)

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